Customer care

Kitchen dispatch support

Inquiries answered within one business day by our kitchen dispatch team. Dedicated assistance for recurring subscription orders and culinary supply, with transparent batch number lookup on request.

Practical guidance

Pantry care and transit

Common questions regarding our unfiltered wood-pressed oils and slow-simmered A2 bilona ghee.

Oil storage

Ghee crystallization

Transit packaging

Store native oils in a cool, dark cupboard away from direct sunlight. Natural sedimentation in cold-pressed oils is normal and indicates unrefined purity.

Traditional A2 bilona ghee naturally forms grainy crystals in cooler temperatures. This granular texture confirms traditional slow-simmered separation.

All glass oil bottles and amber ghee jars are packed in reinforced corrugated sleeves with biodegradable cushioning to ensure safe nationwide delivery.

Urgent shipping modifications

Need to update a delivery address or adjust an active pantry subscription before dispatch? Reach our team directly.